DILMAH Privacy policy

Dilmah Aust. Pty Ltd (Dilmah) is dedicated to ensuring the privacy of customers and has implemented security measures, so that any details you submit online remain secure. This notice describes our privacy policy. Dilmah is bound by the National Privacy Principles contained in the Privacy Act. By visiting our web site you are accepting the practices described in this Privacy Policy. We may, from time to time, review and update this privacy policy taking into account of new laws and technology and changes to Dilmah operations. Please visit this page periodically, to check for updates.

Collection of information

We collect "personal information" and such personal information shall have the same meaning as provided for in the Privacy Act. In general, the personal information we collect includes (but is not limited to) name, address, contact details, gender, occupation and, where relevant, financial information, including credit card information, banking details. We may request you to enter such personal information when you request or acquire our products or service from Dilmah or its related companies or enter a competition or when you communicate with us by email. In some circumstances we may obtain personal information from a third party.

How we Use the Information You Provide

We may use information collected from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. We generally use personal information to: - provide you with products you have requested - help manage and enhance our services - communicate with you; - assess your credit-worthiness - enforce any legal/other rights we may have against you - send you any A&P material

Sharing of The Information Received

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We may disclose personal information to other associate companies that may only use it as set out above. We may also provide your information to: - third parties engaged by us to perform functions on our behalf, such as processing credit card information, order fulfilment, mailouts, shipping, debt collection, marketing, research and advertising; - or as required by law

Security with regard to Information

We manage personal information in accordance with this policy and the Commonwealth Privacy Act. We protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure by various means. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer. We are not responsible for any breach of security caused by third parties.

Updating Personal Information

We endeavour to ensure that the personal information we hold is accurate, complete and up-to-date. You can update your account information via the Log In section on our web site. However you agree to pay us the reasonable charges requested by us in relation to time and attendances involved in complying with your request in this regard.